Terms & Conditions
for Perfectly Lancaster Inc & LancasterWholesale.com™
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use LancasterWholesale.com only with involvement of a parent or guardian. LancasterWholesale.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.
You may login using your email address and chosen password to view order history, print receipts, pick up tracking information and details regarding your order.
Perfectly Lancaster Inc is located in Pennsylvania and only collects sales tax to destinations when mandated. Please check your shopping cart or call to inquire.
We will work with out wholesale buyer to create the best shipping schedules and rates possible for your particular situation. Timing is based on the time it takes to handcraft the product you order unless they are in-stock. Most timing is three to eight weeks from order date depending on your order, the time of year and your delivery location.
You can also arrange to pick-up your purchases directly at one of our manufacturing locations.
Delivery estimates are good faith estimates only. Perfectly Lancaster Inc will not be liable for any loss, damage, cost or expense related to any delay in shipment or delivery. We cannot ship to post office boxes.
Merchandise purchased from LancasterWholesale.com may be returned within 14 days of delivery for store credit or exchange when pre-authorized. Pre-authorize returns by emailing [email protected] . Returns received and not pre-authorized will be subject to and additional 20% restocking fee. Returned items must be in original condition and must never have had an animal in them. The cost of return shipping is always the responsibility of the customer. Special order, non-stock and custom items are generally not returnable. At times we will issue an authorization for return of one of these items when we feel we can re-sell it and it has not had any use whatsoever, and the customer agrees to pay a $500 re-stocking fee in addition to paying for return shipping costs. The balance of the purchase price after the restocking fee, shipping cost to the customer deduction and return shipping will be available to the customer as store credit. Store credit can be used at any of the Perfectly Lancaster Inc brands websites.
Issues with your order will be corrected to the best of our ability to do so. We will often send replacement parts to make a correction to an order when necessary. Defective products are returnable for a refund. Return shipping is the customer’s responsibility. Actual cost of shipping item to you will not be credited or refunded. Store credit is valid for one year from date of issue. Thereafter, unused credit is forfeited. Claims for defective or damaged items must be filed within 14 days of delivery... Please inspect your items immediately upon delivery... Claims received after 14 days of delivery will not and cannot be processed.
Orders may be cancelled up until 48 hours after the order is place. If an order is canceled within 7 days, the customer can be refunded 75% of the purchase price as long as the product has not shipped or been scheduled for shipping within the next 3 days. If an order is canceled within 8 to 14 days, the customer can be refunded 50% of the purchase price as long as the product has not shipped or been scheduled for shipping within the next 3 days. After 14 days, we are sorry that we cannot cancel your order. We will work with you in the best way we can within our policies to try to help you achieve the best outcome possible.
In placing an order, you warrant that you are over 18 years of age, and that you are providing accurate, true, and complete information, and that you have the authority to place the order.
You expressly understand and agree that your use of this site is at your sole risk and that this site is provided on an "as is" and "as available" basis. Perfectly Lancaster Inc makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials or products included on this site.
You agree to indemnify and hold harmless Perfectly Lancaster Inc and LancasterWholesale.com and its officers, directors, employees and suppliers, from any claim, demand, action or damage, including reasonable attorneys' fees, made or incurred by any third party arising out of or related to your use of this site.
We reserve the right to terminate your account and restrict your use of this site if we have reason to believe you have violated any of these terms and conditions, including providing us with false information.
is Part of the Perfectly Lancaster Inc Brand Family